Privacy Policy

Last Updated: February 2025

Samuel’s Pet Studio (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us. By using our website (samuelspetstudio.com), you consent to the terms outlined below.

1. Information We Collect

a. Personal Information

When you place an order or contact us, we may collect:

• Your full name
• Email address
• Shipping address
• Billing address
• Phone number (if provided)
• Payment details (processed securely via PayPal; we do not store payment information)

b. Pet Information

To create your custom pet portrait, we collect:

• Pet name
• Pet photos (uploaded or emailed to us)
• Special requests or customization details

c. Non-Personal Information

We may collect non-identifiable data for website analytics, including:

• IP address
• Browser type and version
• Pages visited and time spent on our website
• Referring website or source

2. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To fulfill and ship your custom pet portrait
• Customer Support: To respond to inquiries and provide assistance
• Marketing & Promotions: To send promotional emails (only if you opt-in)
• Website Improvement: To analyze website performance and user behavior
• Legal & Security: To prevent fraud and comply with legal obligations

3. How We Protect Your Information

We take reasonable security measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.

• Payment information is processed securely via PayPal, and we do not store your payment details.
• Our website uses SSL encryption to safeguard your data.
• We do not sell, rent, or share your personal information with third parties except as required by law.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience.

• Essential Cookies: Required for website functionality (e.g., checkout process).
• Analytics Cookies: Help us analyze site traffic and improve our services.
• Marketing Cookies: Used for targeted ads (only with user consent).

You can modify your cookie settings in your browser at any time.

5. Third-Party Services

We work with third-party providers to facilitate our services:

• PayPal: Secure payment processing
• Shipping Providers: To deliver your orders
• Email Services: To send order confirmations and updates
• Analytics Tools: To understand customer interactions

These providers have their own privacy policies governing their use of your data.

6. Your Rights & Choices

You have the right to:

• Request access to the personal data we hold about you.
• Request corrections to inaccurate or incomplete information.
• Opt-out of marketing emails by clicking “unsubscribe” at the bottom of our emails.
• Request the deletion of your personal data (except when required for legal purposes).

To exercise these rights, contact us at [email protected].

7. Data Retention

We retain your data for as long as necessary to:

• Fulfill your order and provide customer support.
• Comply with legal and financial obligations.
• Improve our services.

8. Children’s Privacy

Our website is not intended for children under 13 years old. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us, and we will take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with the updated date at the top. We encourage you to review this policy periodically.

10. Contact Us

For any questions regarding this Privacy Policy, please contact us: 📧 Email: [email protected] 🌍 Website: samuelspetstudio.com

Thank you for trusting Samuel’s Pet Studio!